Before You Traveling

Using the flight number you provide during booking, your flight's position, departure, and estimated landing time are tracked live via global flight tracking systems (radar).

If your flight is changed by the airline or a new flight number is assigned, you must inform our customer service about this before the transfer. If the flight number is incorrect, your flight cannot be tracked on the radar.

If your luggage is lost or does not come out at the airport, you should apply to the lost property office inside. Since this process will take time, do not forget to inform our operations team to alert your driver waiting outside.

Yes, considering passport control, visa procedures, or baggage waiting times after your flight lands, our drivers wait for you at the airport for a reasonable period.

As long as booked in advance, our airport transfer service is provided 24/7 without interruption for night landings, early morning hours, or public holidays.

Domestic and international terminals are separate at Antalya Airport. Our drivers will wait for you at the exit door of the correct terminal belonging to your flight number with a name board.

Your driver or meet and greet personnel will be waiting for you at the terminal exit holding a sign with your name. Meet and greet details are shared in your booking confirmation and pre-transfer messages.

Yes. For private transfer bookings, passengers are usually greeted with a name board at the terminal exit and then guided to their transfer vehicle.

Yes. A certain free waiting time may apply for international and domestic flights. The waiting time may vary depending on the flight type and booking conditions.

Yes. The airport meet and greet service can be provided 24 hours a day according to the operation plan, including night flights, early morning hours, and high season flights.

If you cannot see your driver or the meet and greet personnel, you can contact the operations team via the emergency support or WhatsApp line provided in your booking confirmation.

Yes. Foldable strollers can usually be carried in the luggage area. If there is large equipment or extra luggage, it is recommended to inform us during booking.

Minivan, premium minivan, or minibus vehicles, which generally offer ample luggage space and comfortable seating arrangements, are more suitable for families with children. Vehicle selection should be based on the number of passengers and luggage.

It is recommended to book the transfer in advance during high seasons and for night flights. This ensures the vehicle, driver, and meet and greet are planned according to your flight time.

Your flights are monitored in real-time via radar by our operations team. In case of flight delays or early landings, the waiting time of your vehicle at the airport is updated according to your new landing time, and no extra fee is charged.

Your driver or meeting assistant will wait for you at the Antalya Airport terminal exit with a sign displaying your name. After you reach the arrivals exit, our team welcomes you and guides you to your private transfer vehicle.

Your flight details are monitored by our operations team. If your flight is delayed, your private transfer is adjusted according to the new landing time. Your driver will be ready at the airport according to the updated flight status.

Your flight is monitored by our operations team and your driver will be ready according to your landing time. For most international arrivals, up to 60 minutes of complimentary waiting time is provided.