Payment & Refund

AYT Transfers

Can I get an invoice or payment receipt?

Yes, upon request, an official invoice or payment receipt is issued for all transfer payments made and delivered to you via email or by hand.

Which payment methods do you accept?

We offer secure and various options for your bookings, such as online credit card/debit card payment, bank transfer, or cash payment to the driver in the vehicle.

Is credit card payment safe?

Yes. All payment transactions on our website are carried out 100% securely through infrastructures with international security standards (SSL certificate and 3D Secure).

Can I pay the transfer fee to the driver?

Yes, customers who do not wish to pay online can pay the full amount in cash to the driver when they get in the vehicle on the day of the transfer.

How is the refund processed if the booking is canceled?

For cancellations made on time within our cancellation policy, the amount you paid is refunded in full to the credit card or bank account you used for payment.

How long does the refund process take?

Once the refund is approved by us, it may generally take between 3 to 7 business days for the payment to reflect in your account, depending on your bank's processing times.

What should I do if I get an error during payment?

If you encounter a problem during the payment process, contact our customer support line without refreshing the page. Your booking can be completed with a different card or the option to pay in the vehicle.

What payment options do you support?

To ensure absolute convenience, we offer highly flexible payment options. Mapped under a secure system, you can pay via credit/debit card online during the reservation process, or select the 'Pay to Driver in Cash' option. For cash payments, we accept major currencies including Euro (EUR), US Dollar (USD), British Pound (GBP), and Turkish Lira (TRY) at the fixed reservation rate. B2B travel partners can also pay using pre-funded acente accounts.

What is your cancellation and refund policy?

We offer an exceptionally fair and transparent refund policy. You can cancel your reservation free of charge up to 24 hours before your planned pickup time, and we will issue a full 100% refund without any hidden deductions. Cancellations made less than 24 hours in advance may be subject to a nominal late fee depending on the preparation status. To cancel or check your refund status, simply contact our support desk with your PNR code.

Are Antalya Airport transfer prices fixed?

Yes, our private transfer prices are fixed as shown during booking. The price is calculated per vehicle, not per person, and there are no surprise charges for normal waiting time, traffic or flight delay monitoring. This gives you clear pricing before your Antalya Airport transfer.

Can I pay online for my transfer?

Yes. Secure online payments are available for Antalya Airport transfer bookings. Visa and Mastercard are accepted, and all transactions are processed through encrypted payment systems.

Can I pay the driver in cash?

Yes. You can choose the cash payment option during booking and pay your driver directly on the day of the transfer.

Can I request an invoice or payment receipt?

Yes. An invoice or payment receipt can be issued upon request. This service is frequently used by corporate travellers and business customers.